Chengdu Tianfu International Airport

Multi-mode transport options to and from the airport Seamless transfer between metro, coach, taxi and ride-hailing cars and airport shuttle in Ground Transportation Center (GTC) 24/7 parking service in the parking structures with sufficient charging piles, parking spaces and payment & finder kiosks

Efficient check-in to enjoy the journey without waiting 10 minutes or less for 95% domestic economy class passengers to check in 5 minutes or less for 95% domestic first/business class passengers to check in 8 minutes or less for 95% passengers in queue to use baggage check-in kiosks

Smooth customs clearance and easier paperless travel Priority security lanes for special passengers, unaccompanied minors, solider and firemen Paperless service for full process of Pre-check, security check and boarding for domestic flights

Safe and speedy baggage claim 10 minutes or less for passengers arriving at the carousel to claim the first piece of baggage Displays at the carousel for passengers to monitor the entire baggage handling process

Convenient transfer and seamless connection 10 minutes or less of check-in waiting and processing time for 95% economy class self-connecting passengers 5 minutes or less of check-in waiting and processing time for 95% first/business class self-connecting passengers

Medical care around you 100% emergency rescue support rate 100% timely and effective medical care

Accurate and prompt delay information Update on delayed flights every 30 minutes Prompt update for irregular flights on the delay reason, estimated delay time, the reason for cancellation, and the change of boarding gates

Sufficient support for airlines Guaranteed serviceability for supporting facilities and equipment to realize safe passenger travel Reasonable allocation for boarding bridges and parking stands to achieve convenient travel

Timely response to emergencies Coordinated response to emergencies Prompt response to emergencies

Multiple options for food and goods Business services to passengers in the first and last flight of the day Various retail commodity for passengers at the gathering area Chinese food, western food, and fast food for passengers

All commodities clearly priced All commodities in the terminals showcased with price tags and quality guarantee Change and refund as specified in relevant laws

See-through kitchens, transparent and fair price See-through kitchens provided by all catering businesses "The same city, same quality, and same price" catering services available in each restaurant

24/7 hotline for all your questions 24/7 hotline for all your questions 24/7 complaints handling by dedicated staff Clear division of responsibilities for responding requests or complaints in a substantial manner 100% follow-up on complaints

Sincere service and care for your trip Band-aids, needle and thread, presbyopic glasses, hearing aids and wheelchair service for passengers with special needs Airport companion service, priority security lane and waiting area for passengers with special needs

Multi-channels for information 100% timely response to any inquiry till your satisfaction with one-worker-sticks-with-one-passenger Methods such as inquiry counters, inquiry robot, airport WeChat mini-program, airport WeChat official account and airport website to satisfy passengers' inquiry demand

24/7 cargo pickup 24/7 cargo pickup service A variety of pickup methods to improve the efficiency of cargo circulation 30 minutes or less for cargo pickup upon handling cargo owners' pickup requests

Prompt notification 2 hours or less to issue pickup notification of perishable, urgent and express cargo upon acceptance into warehouse (domestic flights) 24 hours or less to issue pickup notification of general cargo upon acceptance into warehouse (domestic flights)

24/7 cargo drop-off and pick-up 24/7 cargo drop-off and pick-up Minimum drop-off time of 25 hours before takeoff for narrow-body aircraft Minimum drop-off time of 35 hours before takeoff for wide-body aircraft

服务

service